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Last updated: [14/07/2025]
At SUBVLIME, we want you to feel 100% confident with every purchase. If for any reason you're not completely satisfied with your order, we're here to help.
1. Returns
You have 60 calendar days from the date of delivery to request a return. To be eligible for a return, your item must:
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Be unused, unworn, and in original condition;
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Include all original tags, packaging, and accessories;
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Be returned in the original packaging.
To start the return process, please email us at contact@subvlime.com with your order number and the reason for return. Once approved, we will provide instructions for shipping the item back.
2. Non-returnable Items
The following items are not eligible for return:
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Items marked as "Sale", final sale, or free gifts;
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Gift cards.
3. Refunds
Once we receive and inspect your return, you’ll receive an email notification regarding your refund status.
If approved, a refund will be issued to your original payment method within 7–10 business days.
Please note:
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Shipping fees are non-refundable.
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If your order included a free shipping promotion, a restocking fee may apply.
4. Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, contact us at contact@subvlime.com. All exchanges depend on product availability.
5. Return Shipping
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Customers are responsible for return shipping costs.
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We strongly recommend using a trackable shipping method and/or shipping insurance.
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We cannot guarantee receipt of returned items.
If the return is due to our error (e.g., incorrect or defective product), SUBVLIME will cover return shipping costs.
6. Late or Missing Refunds
If you haven’t received your refund:
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First, check with your bank or credit card provider, as processing times can vary.
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If you still have not received your refund, contact us at contact@subvlime.com.
7. Contact Us
For any questions about returns or refunds, feel free to reach out:
📧 Email: contact@subvlime.com